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Company Contact Info

  • Louisville, KY
  • Gabrielle Gousset

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Customer Service - Open Enrollment Representative – Limited Term

Humana • Louisville, KY

Posted 8 days ago

Job Snapshot

Full-Time
Degree - High School
$15 per hour and up
Insurance, Healthcare - Health Services, Managed Care
Customer Service, Health Care, Insurance
0

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Job Description

Customer Service - Open Enrollment Representative – Limited Term


 


 


 


Humana is hiring multiple Enrollment Representatives in Louisville, KY!  Apply today!


 


 


 


 As an Enrollment Representative, in Louisville, KY, you will review and process members’ applications, respond to inquiries, and resolve membership discrepancies. You will utilize research, problem solving, and analytical skills to ensure the accuracy of Humana membership..


 


 


 


Role Responsibilities:


 



  • Resolve issues, inquiries, and concerns from members while treating them with empathy



  • Perform basic administrative/clerical and customer service tasks to transmit ember enrollment into Medicare and Medicaid services (CMS)



  • Understand the importance of each customer interaction



  • Use attention to detail to ensure accuracy


 

Job Requirements

Role Requirements

  • High School Diploma or GED
  • Excellent customer relations skills and attention to detail
  • Excellent data entry and computer skills with experience using multiple computer applications simultaneously 
  • Ability to adapt to change quickly and be empathetic towards our members




Additional Information

·       Limited Term Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days)

·       Department has a seven days per week work schedule (between 8AM – 6PM) all candidates must be flexible in their availability to work as needed

·       Please note as part of our CMS government regulations, our Retail Service Operations/Enrollment Specialist must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn’t affect your credit score.  For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf

Our work environment


• Conveniently located on a TARC bus line route for FREE transportation with associate ID badge
• Onsite cafeteria which offers healthy choices every day
• Access to onsite fitness center with reduced associate membership rates

We are an Equal Opportunity Employer.  Be Passionate About What You Do – Apply Today!

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