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Assisstant Manager

Auto Plus Somerville Full-Time
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Duties & Responsibilities


  • Demonstrates integrity, honesty and knowledge to ensure compliance with all company policies and procedures while instilling the Corporate Vision, Mission and Values into daily work.
  • Identify new customers and revenue opportunities.
  • Participate in the interviewing, selection, training, evaluation and retention of store personnel. Supervise store personnel when manager is not present.  Participates in employee and company training.
  • Protect and maintain the security of store assets.  
  • Ensure compliance with all inventory and operational standards.
  • Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
  • Work closely with the sales department in promotions, SPIFFs, displays and other marketing campaigns.
  • Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively.  Call on customers as necessary.
  • Manage the physical appearance of stock and stores.
  • Prepare store employee schedules to ensure coverage of all shifts and positions. Has the knowledge and ability to perform all positions and shifts if needed.
  • Other duties as assigned.

 



Knowledge, Skills, and Abilities


  • High school diploma required, Associate's Degree preferred in retail management or similar.
  • 1-3 years' sales experience in aftermarket auto parts sales.
  • Successful completion of Hazmat General Awareness:  Materials of Trade Exception Training.
  • Ability to exercise judgement and to work independently.
  • Demonstrated organizational and comprehensive skills.
  • Strong verbal communication skills.
  • Excellent customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Extensive product knowledge or the ability to obtain product knowledge.
  • Experience with MS Office products.
  • Must maintain a valid driver's license that meets the criteria under company policy.
  • Required to work a flexible schedule to meet the needs of the business which may require night and weekend shifts. 
  • Required to work the hours necessary to open and/or close the store.

Recommended skills

Scheduling
Displaying (Exhibition)
Customer Service
Sales
Retail Management
Revenues
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