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Inbound Call Center Agent

A-Line Staffing Solutions Bloomington Full-Time
$17.00 - $18.00 / hour
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Hiring for fortune 500 Healthcare Company in Bloomington, MN: Benefits Customer Service Representative

***Please Apply directly for Immediate consideration- April Wilson***

Benefits Customer Service Representative
Location: Bloomington, MN
Hours: M - F: 8 Hour Shift between 7 AM - 7 PM (30 - 40 Hours) +OT when requested.
Pay Rate: $17.00 or $18.00 for Bilingual: Spanish

Call Center Description:

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities

  • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
  • Maintain and document complete and accurate call and case notes
  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
  • Demonstrate ability to maintain a high level of customer service in a changeable work environment
  • Participate in team meetings and training
  • Possess a cooperative and positive attitude towards customers, internal contacts and team members
  • Perform other duties as assigned
  • MUST have 1+ Years of Customer Service experience.
  • Call Center experience is a PLUS!

Education
•High School Diploma or GED required

Recommended skills

Client Rapport
Welfare
Customer Service
Call Centers
Health Insurance Portability And Accountability Act (Hipaa) Compliance
Language Translation

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Inbound Call Center Agent
$17.00 - $18.00 / hour
Estimated Salary: $69K
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