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Company Contact Info
8731 Red Oak Boulevard
Charlotte, NC 28217
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Bilingual Customer Service Representative
Healthgram • Charlotte, NC
Posted 1 month ago
Healthgram is looking for bilingual customer service reps to join our growing company. Our Customer Service Representatives are the go-to contacts for our members; helping them resolve issues, answer questions, and accurately quote plan benefit and claim processing details.
How you’ll add to the team:
· Provide efficient yet personalized service to our members
· Work diligently to resolve or coordinate resolution of member issues
· Assist members in understanding their benefits coverage and other services offered through Healthgram, such as employer wellness programs
· Help us create a wave of smarter consumers who are armed with knowledge
· Two or four-year degree from an accredited university or technical program
· A coachable attitude and strong work ethic
· Professional phone etiquette
· A general understanding of employer-sponsored benefit programs
· A drive to make a difference in the way employees think about their healthcare benefits
· Bilingual in Spanish and English