Academy Sports + Outdoorsis one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of theAcademyculture for over 70 years. With over 22,000+ team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.
Academy Sports + Outdoorsis hiringFull-Time, Work-At-Home Customer Service Associates!
Eligible candidates must reside in Texas, Oklahoma or Alabama.
This is a seasonal (temporary) position.
What you’ll do:
Answer incoming customer contacts (calls, chats, emails) in a professional manner
Respond to customer inquiries through multiple channels, as needed
Research and troubleshoot problems and provide resolutions by using available resources
Provide customers with product and service information
What we offer:
Fun, fast-paced work
Competitive hourly pay rate
High school diploma or equivalent required
6+ months experience in a customer service related role required
Experience in an Omni Channel Contact Center environment preferred
Previous Work-At-Home experience preferred
Home Office Requirements:
Wired, broadband internet connection (Cable, DSL or Fiber) must be in place before starting
Wireless internet connections are not permitted
Standard x86 or x86 64-bit compatible desktop or laptop computer with camera feature
Two monitors required
Windows XP or later
Intel-based MAC running MAC OS X 10.6.8 or later
USB headset with a microphone – must be plugged into computer
Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
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Job ID: 25479
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