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  • Dover, NH

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IT Help Desk Agent

Dover, NH

Posted 1 month ago

Job Snapshot

Full-Time
Banking - Financial Services, Insurance, Healthcare - Health Services
Installation - Maint - Repair

Job Description


Position Title: IT Desktop Support

Position Number: 314869

Location: Dover, NH

Desired Skill Set:

Customer Service, Help Desk, Typing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: IT Help Desk Agent
Location – Dover, NH, 03820
Start Date – 07/15/2019
End Date – 01/14/2020
Job Description:

Role Responsibilities:
• Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
• Document customer requests in call tracking system
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
• Interact with customers and peers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
• Support features, functionality, and usage of specific applications
• Provide Level 1 technical support of low to medium complexity
• Provide input and update to the technical knowledge base as necessary
• Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
• Report problems with procedures and makes suggestions for improvements
• Perform related duties as assigned or requested

Role Requirements:
• Reliability
• Strong customer service skills
• Effective listening skills
• Strong written and verbal communication skills
• Good problem solving skills and decision making ability
• Technical aptitude with PC literacy
• Basic knowledge of Windows Operating Systems
• Strong enthusiasm and desire to learn
• Self-motivation and organization
• Ability to learn and apply technical information in a fast-paced, demanding work environment
• Ability to follow policies and procedures; attention to detail.
• Ability to accurately type approximately 30 words per minute
• Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
 
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Job Requirements

Role Requirements: 
• Reliability
• Strong customer service skills 
• Effective listening skills 
• Strong written and verbal communication skills 
• Good problem solving skills and decision making ability 
• Technical aptitude with PC literacy 
• Basic knowledge of Windows Operating Systems 
• Strong enthusiasm and desire to learn 
• Self-motivation and organization 
• Ability to learn and apply technical information in a fast-paced, demanding work environment 
• Ability to follow policies and procedures; attention to detail. 
• Ability to accurately type approximately 30 words per minute 
• Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience


Job ID: 314869
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