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Service Manager – Industrial Forklift

MH Equipment Danville, IL Full-Time
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If you are a skilled and friendly individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment! As a Service Manager with MH Equipment, you will work closely with other individuals in the Sales, Service, Parts and Aftermarket Departments.

Service Manager – Industrial Forklift

Job Responsibilities:


  • Financial success of the branch.
  • Directly supervise all Service Technicians and Field Service Dispatch Manager with daily and weekly work plan.
  • Drive a safe workplace through encouragement, accountability, and training.
  • Receive and process customer service calls.
  • Provide technical assistance.
  • Oversee repairs on all rental units.
  • Work with Director of Operations to resolve WIP and maintain a low WIP.
  • Using MH PM system execute daily and weekly plans to complete all PMs on time and follow up on additional work needed.
  • Monitor LTM expenses and take action.
  • Submit all needed service quotes to customers and/or internal departments and follow up.
  • Communicate with customers as necessary and keep them informed of cost overages, delays, additional work, etc.to insure their satisfaction.
  • Communicate with Director of Operations on all job delays or issues.
  • Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
  • Miscellaneous other tasks as required by the Director of Operations.
  • Interview, hire, train, and participate in the education of all Service Technicians.
  • Work with Director of Operations to make sure technicians receive all necessary training.
  • Interface as needed with factory service representatives.
  • Establish and follow policies and procedures with a special emphasis on safety related issues

Service Manager – Industrial Forklift

Job Requirements: 

  • A technical background is required. Knowledge of hydraulics, electrical, fuel systems, charging systems are a plus.
  • Strong customer relations skills
  • Must be neat and organized
  • Good telephone skills.
  • Ability to work independently and manage time effectively.
  • Ability to cope with pressure, multiple projects, frequent interruptions and able to deal with a fast paced position.
  • Data entry skills, good basic computer knowledge of Windows and Microsoft Office programs.
  • Must be able to meet the physical requirements of the position. See the attached list for physical requirements.
  • Regular and prompt attendance
  • Must be a Good Team player and build a Team Environment.
  • Supportive of Company and Branch goals and objectives.
  • Present a professional image in personal appearance, dress and preparation.

Working Conditions: Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.

Service Manager – Industrial Forklift


At MH Equipment, we understand that our employees work hard, so we offer a competitive rate of pay, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth. 

  • Medical, dental and vision insurance
  • 401(K) retirement plan with employer match up to 50%
  • Quarterly bonuses for accident-free work
  • Pre-tax flexible spending account for healthcare expenses
  • Life and voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Paid holiday, vacation, personal and sick days
  • 8 hours of paid time per year to volunteer at a charity of your choice
  • Tool insurance
  • Company provided uniform, service van, cell phone and laptop
  • Employee Assistance Program
  • Financial assistance for adoptions
  • Travel assistance
  • Designated corporate charities

Service Manager – Industrial Forklift

MH Equipment is proud to be an Equal Opportunity Employer. 

For more information on who we are and what we do, please visit our [ Link removed ] - Click here to apply to Service Manager – Industrial Forklift. We look forward to hearing from you!

Recommended skills

Customer Service
Customer Relationship Management
Data Entry
Telephone Skills


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