Stellar Benefits Customer Service Representatives needed for a large insurance/healthcare client in the Rancho Cordova area. This is a Direct Hire opportunity and client will entertain qualified candidates.
Duties and Responsibilities :
Answers all incoming telephone calls about customers benefits.
Listens to client’s issues and clarifies the question or problem the client needs to resolve their problem.
Provides information necessary to resolve client’s inquiry or problem.
Explains information in terms so that the client understands the information.
Demonstrates a high degree of empathy and applies customer service techniques to assist with each call.
Processes routine insurance changes such as adding dependent(s) or spouse, changing a doctor, and change of address.
Researches appropriate documents such as Summary Plan Documents to quote benefit correctly.
Researches information regarding claims.
Logs all details into the system using during the call.
Maintains a high degree of confidentiality and conforms to all applicable HIPAA guidelines.
Deliever exceptional customer service.
Excellent written and verbal communication skills.
Must be dependable and maintain excellent attendance and punctuality
Strong analytical skills and problem solving skills.
Ability to keep up with changes in information to documents in order to quote benefits correctly.
Strong computer skills, including Word, Excel, Outlook, and Power Point.
Must have a minimum of 2 years’ experience in a call center as a Customer Service Representative.
Must have be comfortable processing at least 50 incoming phone calls per day.
Must have experience in the medical field as a Front Desk Receptionist, in Claims, Insurance follow up, and/or in a call center.
A background in Insurance is preferred, but not required
Bilingual in English-Spanish is preferred, but not required
Medical/Benefits Experience highly preferred.
Call center experience in a medical/benefits environment highly preferred.
Must be able to provide a minimum of two supervisory references, and proper documentation to verify completion of education, if degreed. Must clear a thorough drug screening and criminal background check and have the ability to provide proper identification to verify eligibility to work in the USA.
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River City Staffing Group Inc. consists of three divisions including River City Staffing which specializes in the placement of administrative professionals on a temporary, temp to hire and full-time placement basis, Accounting Solutions which specializes in the placement of accounting and finance professionals on a temporary, temp to hire and full-time placement basis and RCS Executive Search that specializes in the direct placement of executive level accounting, finance and human resource professionals, and all levels of administrative placement. We are locally owned and operated and have been servicing the Sacramento area since 1999. We are members of SAHRA, California Employers Association (CEA), Sac Metro Chamber of Commerce, SHRM, and American Staffing Association (ASA).