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Director of Service Centers

Motor Coach Industries, Inc. Des Plaines Full-Time
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Job Summary:

Directs, oversees and monitors all aspects of MCI’s service center operations while working closely with the VP – POC Business & Service Operations to develop and implement the strategic vision for all service center locations.  This will include performance, operations, and financial objectives and measures.  Responsible for implementing more efficient service center programs to meet MCI goals and objectives.

Primary Responsibilities and Accountabilites:





Financial – Prepares budgets, P&L monitoring and reporting for each location, on a monthly basis.  Must have experience in developing budgets and a solid understanding of P&L’s.





Operational – ensure safety is the top priority, implement long term service strategy, analyze current service organization and determine the optimal structure then implement changes as needed.  Work with all stake holders to develop an effective growth strategy focused on customer needs.  Develop best in class business processes and unstill a continuous improvement culture focused on providing world class service events.





Sales - Develop and implement initiatives to improve the overall business relationship between customer and MCI.  Promote sales and new products.  Assist in developing a sales and marketing strategy for the assigned territories.  Recommend and suggest new products and programs to increase sales within customer base.





Organizational – must have excellent leadership and communication skills and the ability to lead remote teams, inclination towards data driven decisions, able to make tough decisions and build strong relationships within and outside the organization.  Ability to communicate effectively with all levels of the company from the board room to the shop floor will be key to success.




Business – establish KPI’s and other metrics as appropriate to be used as the criteria to measure performance and improvements.  Develop a linkage strategy with the pre-owned coach business to ensure the right products are available to serve that market.

Education:       Minimum:  B.S. Degree in Business or related field



Competencies:  Knowledge of coaches, school buses, or class 8 trucks.  Comprehensive knowledge of operations including P & L monitoring/reporting, staffing/headcount and safety/environment. Highly developed communication and presentation skills.  Personal “presence” and “polish” must reflect the highest levels of professionalism. Must have the ability to effectively communicate with customers, suppliers and all levels of corporate and company personnel.


Experience:      Minimum:  7-10 years coach, automotive, or transportation managing multiple service locations.

                        Preferred:  5+ years in a senior operations management role.

Recommended skills

Strategic Thinking
Operations Management
Service Strategy
Marketing Strategies
Business Process
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