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Customer Service Representative
US Tech Solutions is seeking a “Customer service representative" for 6 Months with a client in Phoenix, AZ.
Responsibilities:
Acts as initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners.
•Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
May conference participants into systems to help navigate through various menu options.
Uses multiple computer software packages, including HRIS, Salesforce, SunGard, and ORS to answer specific participant questions and requests.
•Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
Requirements:
Associates Degree
About US Tech Solutions:
Your talent, our opportunities - This is the premise behind US Tech Solutions.
You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global
Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.
Connect with our talent team today.
USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.
“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
URL blocked - click to apply: Interested candidates are requested to send their resume to URL blocked - click to applyShiva at URL blocked - click to apply
US Tech Solutions is seeking a “Customer service representative" for 6 Months with a client in Phoenix, AZ.
Responsibilities:
Acts as initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners.
•Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
May conference participants into systems to help navigate through various menu options.
Uses multiple computer software packages, including HRIS, Salesforce, SunGard, and ORS to answer specific participant questions and requests.
•Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
Requirements:
Associates Degree
About US Tech Solutions:
Your talent, our opportunities - This is the premise behind US Tech Solutions.
You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global
Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.
Connect with our talent team today.
USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.
“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
URL blocked - click to apply: Interested candidates are requested to send their resume to URL blocked - click to applyShiva at URL blocked - click to apply
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