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Customer Service Representative

Liberty Savings Bank • Sarasota, FL

Posted 25 days ago

Job Snapshot

Experience - 1 years
Degree - High School
Banking - Financial Services, Accounting - Finance
Banking, Customer Service, Sales

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Job Description

Provides superior service to bank customers by performing banking transactions, opening new accounts and expanding customer relationships.


Essential Functions:

·         Maintains and balances a cash drawer, performs ATM and assists with end of night balancing.

·         Receives, posts, pays out funds, balances and proofs customer accounts.

·         Opens new accounts for checking, savings, business accounts, IRA, etc.

·         Identifies customer needs and recommends specific products and/or services by use of CNA process.

·         Expands customer relationships by making appropriate referrals, such as investments, mortgage and commercial loans and handling consumer loans by taking applications and assisting with processing.

·         Maintains and balances cash drawer.

·         Accepts and posts credit card and loan payments and payoffs.

·         Performs account research and problem solving as needed.

·         Cross-trains in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, other ancillary services and assists with opening and closing financial center.

·         Contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals.

·         Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.

·         Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.

·         Complies with the bank procedures and follows regulatory/operational/security guidelines.  Adheres to the Check Handling Agreement.  Successful Mystery Shop scores.  Minimal bank monetary losses.

Job Requirements

·         Proficient in technical processing of all phases of the CSR I position (transactions, opening/closing, new accounts opening, savings, DDA, Commercial DDA, CDs, IRA’s, balancing ATM, Safe Deposit processing), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation. *

·         Embraces the “ASK" program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms. *

·         Demonstrates proficiency with ERB process through audit of the CNA folders. *

·         Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation. *

·         Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations.

·          Maintains regular attendance and punctuality as evidenced by attendance records.

·         Proficient in consumer loan processing (application and basic processing) as evidenced by minimal errors reported by Consumer Lending Quality Control and management observation.

Knowledge, Skills and Abilities:

·         High school diploma or equivalent required.

·         Minimum 1 year customer service or cash handling experience/skills required.

·         Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.

·         Basic computer skills and the ability to learn industry-related software are required.

An Equal Employment Opportunity Employer/Minorities/Females/Veterans/Disabilities

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