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Job Requirements

Required:

  • High School diploma or GED
  • Minimum of 1 year in a customer service / high-volume call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Preferred

  • 1-2 years of healthcare experience
  • 6 months performing healthcare reimbursement, medical insurance/billing or related work preferred
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

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Healthcare Call Center Representative

A-Line Staffing Solutions Monroeville, PA, PA Full-Time
$32,293.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now

Full time Healthcare Call Center openings in Monroeville, Pennsylvania area with a major healthcare company! Starting ASAP!!

MUST HAVE CALL CENTER EXPERIENCE! Apply now with Luke H. at A-line!!

Position Summary: This position is responsible for overall coordination and processing of new patient medication orders and reorders. This individual works with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical requirements prior to fulfillment.

Hours: Full Time - 40 hours per week, 8 hours per day

Monday through Friday 11am to 7:30 pm Monday-Friday, Saturday is also open

Training Schedule: Monday to Friday 8am-4:30pm or 8:30am-5pm


Position Responsibilities:

  • The primary responsibilities are to verify insurance coverage for potential new clients.
  • Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
  • This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
  • Strong attention to detail, and proven analytic and problem solving.
  • Effective delivery of company products and services
  • Responds to telephone inquiries and orders from home care patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
  • Effective coordination of patient services/supplies
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation
  • Accurately maintains files of all patient account profile information and referral source data.
  • Customer satisfaction
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

Required:

  • High School diploma or GED
  • Minimum of 1 year in a customer service / high-volume call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Preferred

  • 1-2 years of healthcare experience
  • 6 months performing healthcare reimbursement, medical insurance/billing or related work preferred
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
  • Competitive Pay Rate!

Keywords: Data Entry, Healthcare, Admin Assistant, Call Center, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Healthcare, Inbound Calls, Outbound Calls, Medicare, Medicaid.

Required:

  • High School diploma or GED
  • Minimum of 1 year in a customer service / high-volume call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Preferred

  • 1-2 years of healthcare experience
  • 6 months performing healthcare reimbursement, medical insurance/billing or related work preferred
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

Recommended skills

Data Entry
Insurance
Medicaid
Medicare
Health Care
Billing

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$32,293
Avg. Yearly Salary

Career Path

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Healthcare Call Center Representative
$32,293.00 (Careerbuilder est.)
Estimated Salary: $70K
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