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Home Care Client Service Rep

Interim HealthCare Inc Fairfield Full-Time
$16.00 - $22.00 / hour
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General Purpose:

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Care Team with the office operations and the scheduling of patients/clients requiring home care.

Essential Functions:

  • Assists the Care Team (or designee) in establishing and monitoring compliance with quality and operations standards.
  • Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
  • Verifies client insurance.
  • Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
  • Assists with marketing, payroll and/or collection functions, as needed.
  • Ensures all assigned office functions are completed in compliance with federal, state, local laws and CHAP regulations as well as all policies, procedures, and standards of Interim HealthCare.
  • Promotes agency through education to prospective and existing patients/clients.
  • Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.  
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

  • Associate Degree or equivalent years of training or work experience.
  • One (1) year experience in healthcare, temporary help, or related industry.

Knowledge, Skills & Abilities Required:

  • Proven organizational skills and detail orientation.
  • Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
  • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
  • Proficient in basic software programs, including Microsoft Office applications, and familiarity with different EMR programs.

Working Conditions & Physical Effort:

  • Work is normally performed in a typical interior/office work environment. 
  • Ability to work flexible schedule and/or evening hours as needed.
  • Ability to sit in front of CPU for long periods of time.
  • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Skills required

Customer Service
Organize Appointments
Setting Up Files
Problem Solving


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Home Care Client Service Rep
$16.00 - $22.00 / hour
Estimated Salary: $44K
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Founded in 1966, Interim HealthCare Inc. is the nation's most experienced healthcare franchise company. At the core of this longevity and success is a network of over 300 independently owned franchisees and their commitment to providing the most compassionate and professional care available in the communities they serve.

With over 43,000 health care professionals across 44 states, Interim provide nurses, therapists, aides and other health care personnel to approximately 173,000 people annually.

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