If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at Mercury, you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.
As a confident, professional individual with a rich understanding of Telecommunication technology and services, you will:
Deliver the ultimate customer experience
Create a welcoming and exciting environment
Introduce customers to the product, and promote service exploration
Ensure customer’s needs are met in a timely manner
Quickly and completely resolve customer issues
Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
Demonstrate and educate them on a variety of technology solutions
Sell solutions and process customer applications
Contribute to the overall health and performance of our office by supporting daily business operations
Are you a good fit for the Customer Service Representative Position? A 2-year degree or at least 1 year of relevant work experience is preferred for this position.
Additionally, the following skills and attributes will be integral to your success:
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Job ID: MERCURY
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