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FT Customer Service Representative (Training Starts 9/16/19)

LTD Commodities LLC Aurora Full-Time
$13.50 - $14.00 / hour
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We are looking for motivated, enthusiastic and engaging Full-Time Seasonal Customer Service Representatives who will go above and beyond expectations to deliver exceptional service in each customer interaction. If you are interested by the opportunity to stretch and grow yourself and your career, then apply today! You bring the talent and our customer solutions team will do the rest!

LTD Perks & Benefits:

  • Competitive pay and a robust training program
    • Pay starting at $13.50 and weekly paychecks!
    • No experience necessary!
    • Paid training
    • Employee referral bonuses
    • Holiday pay
  • Company discounts
    • Enjoy 35% off all catalogs (LTD, AmeriMark and Dr. Leonard’s brands)
  • Fun environment
    • A business casual environment where you can wear your jeans to work every day!
    • Seasonal events, activities and contests
  • Other Benefits
    • 401(k)

As an LTD Customer Service Representative, you will be responsible for:

  • Answering inbound calls for customers wanting to buy products seen in our catalogs or online, checking on order status, requesting replacements, handling damages and refunds, etc…
  • Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner
  • Upselling our products as well as selling other programs/services

General Requirements

  • Computer skills required
  • Must be able to navigate through websites and multiple screens
  • Ability to learn computer programs
  • Must be punctual and have good attendance
  • Excellent communication skills/speaking in a professional manner
  • Fluent (reading, writing, and speaking) in English with clear enunciation/pronunciation
  • Able to actively listen, analyze information properly and make logical decisions

Training/Schedule Requirements

  • Paid training: class starts September 16th-September 27th, M-F, 8:00am to 4:00pm
  • Attending all training days in full is mandatory
  • Schedules after training are assigned between 8:00am – 8:00pm Monday –Sunday
  • Work schedules will be issued approximately 10 days in advance
  • All full time candidates will work between 30-40 hours per week and will need to have availability on Saturdays, Sundays, Mondays and Holidays, including Black Friday and Cyber Monday (we are closed on Thanksgiving and Christmas Day)
  • Hours of operation for the Aurora contact center are Monday - Sunday 8:00am - 10:00pm

We believe everyone has a talent.  LTD provides a collaborative and dynamic environment for you to do what you do best.  We want difference makers, innovators and thought leaders.  From our humble beginnings as a family-run mail-order business, we have grown to become a national catalog retailer and eCommerce business.  For over 50 years, LTD has provided home goods and unique gifts to our customers at tremendous values.  We remain a privately held company focused on one premise – exceeding our customers’ expectations!  If you are looking for an opportunity to wow our customers and contribute to our growth, we invite you to share our vision and shape your future at LTD.

Recommended skills

Computer Literacy
English Language
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For over 50 years, LTD Commodities has been committed to selling top-quality merchandise at a tremendous value. From our humble beginnings as small mail-order businesses, LTD has grown to become one of the country's premier catalog retailers. And we are proud to say we remain a family-run company focused on one premise: satisfy our customers with high-quality products at a great value.

As we've grown to serve customers throughout America, we've also expanded our product offerings to include today's latest fashions, trendiest home goods, unique gifts, the hottest new toys and so much more. As leaders in our industry, we publish many unique catalogs a year. And because of our relationships with leading vendors, designers and manufacturers, our customers benefit through exceptionally low prices on every product LTD sells.

In order to keep our product line fresh and exciting, our merchandising staff searches globally for outstanding products at incredibly low value prices that will exceed our customers expectations. With offices in Chicago and a state-of-the-art distribution mega-center centrally located in America's heartland, we are able to provide not only fantastic products but exceptional service to our ever-increasing customer base.

We pride ourselves on providing outstanding values, incomparable selection, and the convenience of one-stop shopping both in our catalogs and online at www.ltdcommodities.com.

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