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Company Contact Info

  • St. Louis, MO
  • Drew Hagins

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Customer Support Technician

St. Louis, MO

Posted 2 months ago

Job Snapshot

Contractor
Experience - 2 years
$15.00 - $18.00/Hour
Homebuilding
Information Technology

Job Description

Customer Support Technician - St. Louis, MO - 12 Month Contract $15-18/hr W2

Shift: 40 hours per week (8:00am – 5:00pm, does require some holiday and off shift coverage as needed); working remotely is possibly an option in the future depending on skills

Job Description Summary 
Responsible for achieving measurable business results in a specific departmental support area or strategic, information services project. Through leadership, project management, technical and communication skills, position is responsible for delivering business needs 

Daily Responsibilities: Answer incoming ACD calls, answer emails and process self-service incidents. 


Job Requirements

Technical Skills: Advanced customer service, intermediate IT/computer related skills, intermediate typing skills 

Personal Traits: 
-Reliable 
-Trustworthy 
-Honest 
-Ability to work autonomously – self managing 
-Highly organized 
-Ambitious 
-High Energy 
-Excellent problem solving, analytical skills, and critical thinking 
-Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct 
-Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature 
-Highly self-motivated 
-Skilled communicator – written and verbal 
-Strong time management skills 
-Excellent documentation traits 
-Be a team player 
-Be able to make sound decisions for troubleshooting based on the data collected 
-Be professional and positive 
-Have integrity, initiative and focus 
-Be able to think, communicate and present information clearly and effectively 
-Be able to effectively multi-task 



Job ID: DH - Customer Support Tech
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