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Customer Service Assistant | Entry Level | Start ASAP
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Come join the growing team here at Delta Force! We are seeking a Customer Success Manager to work directly with customers to enhance their overall client experience. The Customer Success Manager is responsible for overall customer wellbeing by interacting with customers on a one-to-one basis, presenting new services and options and acting as a Brand Ambassador for our clients.
We are looking for people who have the magic combination of online marketing expertise and customer management at a high level.
Responsibilities include:
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Establishing a relationship that works to ensure customer’s retention and overall satisfaction
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Acting as a liaison between campaign management and the customer with a focus on clear communication
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Developing success plans for customer acquisitions and retention
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Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point
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Track development of marketing campaigns, and progress towards sales goals
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Work with the Campaign Managers and executive team to identify/resolve all issues that could impact satisfaction
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Ensure that all team members abide by our standard operating procedures
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Prioritizing and driving resolution of customer issues
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Accurately capture customer feedback
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Develop and maintain expertise on industry trends and new products
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Required Skills / Experience:-
Customer facing services role that includes issue resolution, strategic sales, and relationship building
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Strong understanding of digital online marketing including marketing automation, content management systems, analytics, and customer relationship management
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Proven ability to collaborate and build strong relationships with customers
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Associates degree required
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Excellent verbal and written communication skills
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Excellent organization, time management, and problem-solving skills
Company Perks:
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Flexible work schedule and vacation policy
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Opportunities to learn and grow outside of your core responsibilities
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An office environment targeted at growth
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Bonuses, incentives, travel opportunities, R&R’s
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Recommended Skills
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