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Special Billing Associate

OpenWorks Phoenix Full-Time
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Who We Are

 is a leading facility solutions provider, founded in 1983 and  headquartered in Phoenix, Arizona with regional offices nationwide. Our mission is to improve our customer’s results by consistently making their facility cleaner, safer and healthier. Through our Franchise Owners and Preferred Partners, OpenWorks services more than 1100 facilities each day across the United States. Check out our Careers Blog to see us in action!

What You'll Do

All job duties listed below are essential duties of the position.  Other duties may be assigned.  OpenWorks reserves the right to change or modify duties as deemed necessary to the operation of the business.

 Essential Duties:

 Maintain accurate and up to date master list for Special Billing Accounts in order to maintain strategic relationships.

 Process special billing on time and accurately each month in compliance with financial policies and procedures.

 Collaborate inter-departmentally with Sales and operations leaders, as well as, the Strategic Accounts team to identify and maintain special billing arrangements in service of our customers.

 Assist with Accounts Receivable collection calls, verifying accuracy of billing and payments.

 Assist with the A/R cash application process

 Verify discrepancies and resolve customer billing issues.


 Essential Knowledge, Skills, and Abilities:

 Bachelor’s degree in accounting or related field preferred

 Three years of experience in a high-volume billing environment

 Previous experience working on AR collections within a corporate B2B environment

 Proficiency in Microsoft suite

 Customer service orientation and negotiation skills

 Data entry skills with a knack for numbers

 High degree of accuracy and attention to detail

 Desire to take on more and improve processes as needed

Physical and Mental Functioning Requirements:

 Noise within the office environment varies from low to moderate.

 Requires the ability to lift/move up to 5 pounds.

 Requires the ability to give and receive detailed written and spoken instructions for the purposes of disseminating information.

 Ability to differentiate between colors, hues, etc., for the purposes of document dissemination.

What You'll Get

 Competitive base pay with performance based promotions

 Chance to win Annual President’s Club Trip and other contests

 401k retirement savings plan with generous company match

 Comprehensive medical, dental, vision, disability, and life insurance

 Paid time off (PTO) and paid holidays

 Fitness reimbursement

 Why We're Different

The OpenWorks culture is focused on promotion from within, which is achieved by our commitment to training and developing an outstanding team of professionals.  If you work hard, you'll reap the rewards, both personally and professionally. Our team is driven to accomplish great things in the work place so they can enjoy a fulfilling lifestyle. We invite you to connect with us on Linkedin and Facebook!

OpenWorks is an equal opportunity employer.

Skills required

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Special Billing Associate
Estimated Salary: $44K
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Job ID: Special Billing Phx


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When you compare OpenWorks to other companies in our industry, you’ll find that there is a clear difference. Unlike our competitors that simply maintain facilities, we are the only facility services company that strives to create results that are measurable and add value to your business. Improving the quality of your work environment is what sets us apart from the rest. By minimizing the time, effort and cost involved with facility maintenance and creating a cleaner, healthier and safer workplace, we believe your organization will gain an edge over your competition too.

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