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Customer Service Representative

Vintage Security Jessup, MD Full-Time
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Vintage Security is one of the largest full-service integrators in the Washington D.C., Baltimore and Maryland area with over 20,000 customers. We are an area leader in the residential security and networking industries. Vintage Security provides homeowners and business owners with the expert design, installation, service and monitoring of security/fire systems. We custom design home technology solutions for our customers including: fire/security detection, access control, intercom, closed circuit television systems, video surveillance, audio/home theater, card access systems, phone entry & intercom systems and data needs.



We have an excellent opportunity for a detail oriented individual in our fast paced Customer Service Department as a Customer Service Specialist.  Accuracy, excellent communication and multi-tasking skills are a must.

Responsibilities for the position include but are not limited to:


  • Answer incoming calls regarding billing and customer account questions
  • Data entry and process customer payments
  • Handle and process customer cancellations
  • Process paperwork from both sales and installation departments
  • Office administration task
  • Cross-training with other positions within department

  • Candidates must be energetic, organized and a team player
  • Microsoft Office experienced required
  • At least one year of experience in Customer Service preferred
  • Pleasant and outgoing personality are a must
  • Drug Screen and Background check required

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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