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Customer Service Representative job in Warrendale at Collabera

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Customer Service Representative at Collabera

Customer Service Representative

Collabera Warrendale, PA Contractor
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******************************************************************************************

Industry: Health Care

Job Title: Customer Service Representative

Duration: 9+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Monday-Friday (9:30-6)

Location: Warrendale, PA 15086 [remote during COVID-19]

 

***** Looking for someone with customer service exp *****

 

Duties:

• Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

 

Here’s a little more on how you’ll make a difference:

• Help patients understand their pharmacy benefits better.

• Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

• Help us keep track of our patient interactions.

• While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.

• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

• General PC knowledge including MS

• Excellent communication skills (verbal and written)

• Care

• Attention to detail

• Empathy

• Active listening

• Problem solving skills

 

Education:         

• High School Diploma / GED required

• College preferred

• 1 year of relevant experience

*************************************************************************************

If you are interested and would like to discuss this position, please call me back at

973-598-3979
or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative

*************************************************************************************

Recommended Skills

Active Listening
Complex Problem Solving
Communication
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