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Part-time Call Center Openings- Evening Shift Hours

Syracuse Part-Time
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Part-time Call Center Representatives needed for an exciting opportunity with an established Call Center!

Part-time, evening shift hours available. All applicants must be willing to work 1-weekend day per week.

Duties:

  • Handle a high-volume of inbound calls to examine and resolve customer concerns and account related questions
  • Maintain an in-depth knowledge of products and services, customer account and billing processes, and new customer information
  • Uphold various policies and procedures related to product delivery and service
  • Identify additional sales and service opportunities by listening to customer needs and make recommendations accordingly
  • Utilize various software systems and CRM systems to answer applicable questions and maintain data integrity

Qualifications:

  • 2+ years of call center experience highly desired
  • 2+ years of customer service experience required
  • Minimum of a High School diploma or GED required
  • Solid computer skills including Microsoft Office, data entry and the ability to work with multiple software systems
  • Ability to multi-task and prioritize assignments in a team environment
  • Strong willingness to learn and grow from continuous improvement initiatives

All applicants must be willing to comply with our drug and background testing policies.

Recommended skills

Customer Service
Computer Literacy
Data Entry
Sales
Call Centers
Multitasking
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