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Bilingual Customer Service Representative at ESI

Bilingual Customer Service Representative

ESI Oakland, CA Full Time
$30,160 - $35,161/Year
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Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Francisco area.


The position entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.


Requirements For Training: Our most accomplished professionals will teach you what directly lead to their success and systematically create a game plan for your future.

  • Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills

  • Efficient problem-solving and troubleshooting skills.

  • The ability type and talk at the same time, delegate effectively, and excellent organizational skills.

  • The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.


Responsibilities :

  • The Customer Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

  • Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.

  • Responsiveness: The Customer Service Rep will provide responsive, timely telephone, chat support. The Customer Service Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

Qualifications:

  • High School Diploma or GED required; College degree or equivalent experience preferred.]

  • Multi-task and prioritize required

  • Ability to handle multiple projects/tasks at a time.

  • Excellent oral and written communications skills, particularly in a phone or email context

  • Strong communication skills and basic computer knowledge

Recommended Skills

  • Customer Service
  • Explain Product Feature
  • Help Customer
  • Resolve Concern
  • Resolve Customer Issue
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