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Company Contact Info
- New York, NY 10017
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Help Desk Consultants
Execu-Sys, Ltd • New York, NY
Posted 2 months ago
Major New York City Retailer is seeking for a Consulting project 3 months, could go longer.
Provide on-site support
Troubleshoot systems issues as needed and outside consultants or vendors, if required
Work with manager to distribute and install software and application upgrades
Coordinate service calls for devices such as printers, faxes and phone systems
Monitor store systems performance; monitor store daily backup and storage of monthly backup tapes
Set up new PC’s for store and warehouse use; move or rearrange PC’s and equipment as store issues mandate
Work with management and POS personnel to resolve sales and register issues as it relates to Cegid
Set up and maintain extra POS stations for bi-annual store sale
Maintain a daily record of servers companywide, while troubleshooting, reporting and logging trends that may adversely affect the system
Install, configure and troubleshoot Lotus Notes for new users
Troubleshoot any server related problems; work with technical services and support center to resolve Help Desk issues
Install and upgrade peripherals as required
Ensure server applications are functioning nationwide, such as: ArcServe – Powerchute – NT event viewer
Train users on laptop and remote laptop usage
Assist Support Center Manager and other IT Managers with the development and completion of special projects
Report any wide area connection problems (phone, data TI’s) and coordinate with the Managers on resolving the issue
Support Center Help Desk has 50% of the timing handling 1st line support issues (Cegid, telephone, email, etc.)
Work with IS Manager to distribute and install software and application upgrades
Need to be able to:
· Image a computer (hard drive)
· Onboarding people, account creation- Active Directory, Outlook, O365
· About 50% on the phone, remote support
· Retail POS support experience ideal, but trainable
· Mobile iOS support experience ideal, but trainable
Executive Systems, Ltd. is recruiting to fill hundreds of positions nationwide. Our clients are major Fortune 500 Companies in the manufacturing, pharmaceutical, retail and financial industries. Please e-mail or call to get information about opportunities in your area.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled