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Pharmaceuticals Customer Care

American Cybersystems, Inc. (ACS Group) Plainsboro Township Full-Time
$61,732.00 (Careerbuilder est.)
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Job title: Pharmaceutical Call Center

Location: Plainsboro, NJ

Duration: 12 Months


Job description:

Essential Functions:

  • Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other products and services.
  • Responsible for the identification, reporting and documenting of product adverse events, product technical complaints, and other safety information.
  • This is a customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.

Qualifications:

  • Associates degree required; Bachelor degree preferred.
  • 3 years previous customer facing experience required
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • Data entry experience required
  • Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required

Recommended skills

Pharmaceuticals
Product Information Management
Customer Service
Call Centers
Microsoft Word
Microsoft Windows

Location

CareerBuilder Estimated Salary

This estimation is based on Job title, Industry, Location and Skills
$61,732
Avg. Yearly Salary

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Pharmaceuticals Customer Care
$61,732.00 (Careerbuilder est.)
Estimated Salary: $70K
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