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Pharmaceuticals Customer Care

American Cybersystems, Inc. (ACS Group) Plainsboro Township Full-Time
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Job title: Pharmaceutical Call Center

Location: Plainsboro, NJ

Duration: 12 Months


Job description:

Essential Functions:

  • Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other products and services.
  • Responsible for the identification, reporting and documenting of product adverse events, product technical complaints, and other safety information.
  • This is a customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.

Qualifications:

  • Associates degree required; Bachelor degree preferred.
  • 3 years previous customer facing experience required
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • Data entry experience required
  • Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required

Recommended skills

Pharmaceuticals
Product Information Management
Customer Service
Call Centers
Microsoft Word
Microsoft Windows

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Pharmaceuticals Customer Care
Estimated Salary: $69K
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ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. ACS Group conducts business through five operating brands – AIC, Analysts, ComforceHealth, MassGenics, and HireGenics – each with a specialized business focus. Our operating brands have provided targeted services and solutions for more than 50 years. ACS Group has grown to over $700 million in revenue with more than 12,000 employees and consultants worldwide. Recognitions include: #1 Largest Minority-Owned IT Consulting Company in the U.S. (2016 SIA); Inavero’s Best of Staffing® Client Diamond Award (2017). ACS Group is a certified MBE organization, and operating brand, HireGenics, is an NMSDC Corporate Plus® member. Headquartered in Atlanta, Georgia, ACS Group has offices across the U.S., in India, and an international presence in Canada and Latin America.

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