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  • Stuart, FL

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IT Service Desk Manager

US Tech Solutions, Inc • Stuart, FL

Posted 1 month ago

Job Snapshot

Contractor
Travel - None
Experience - 5 to 10 years
Degree - High School
Other Great Industries
Customer Service

Job Competition

25

Applicants

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Job Description

US Tech Solutions is seeking a IT Service Desk Manager  for a 12  Month position with a client in Stuart, FL

 

Job Description:-
The IT Service Desk Manager provides essential support for information technologies at client. The manager will oversee the Service Desk team. IT Service Desk provides direct support to client’s staff as they use information technologies to advance the business's mission. Service Desk staff work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, chat, and in person. 

Job Responsibilities: 
Customer Service: 
Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. They then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. 
Investigation and use of a knowledgebase is required to find the correct solution. Staff follow-up with all customers to ensure a good experience is required. Ability to communicate effectively and professionally with members at all level across the Bard global community is essential. 
Keeping support services running smoothly and efficiently is a priority at the IT Service Desk, and all staff are required to perform other office work as necessary from time to time. 
Computing Information and Referral: 
Service Desk staff provide general information about computing services at Liberator. This includes information about access to services provided by IT and other Liberator departments. Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies. 
Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk, and make accurate referrals to other service providers as needed. 

Problem Resolution: 
Service Desk staff work directly with customers to resolve their problems accessing Liberator networked services. Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers are able to access their required services or applications. 
Staff members work in teams that specialize in Windows computing. 

Training: 
Information technology at Liberator is highly dynamic. Service Desk staff have the ability to acquire and maintain a working knowledge of a wide range of applications and services. Staff members must be continually aware of changes that directly affect members of the Liberator’s community. 
In order to develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities. 

Minimum Qualifications: 
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions) 

Education and Experience: 
Minimum of a High School Diploma or equivalent Information Technology training or degree in related field and/or 5 years' experience in IT.
Minimum of 2 years' experience in people management. 
Minimum of 3 years' experience with ServiceNow or other software packages. 
Experience and understanding of network infrastructure. 
Past work experience in a high-traffic customer service setting. 
Excellent verbal and written communication skills. 
Knowledge of commonly used concepts, practices, and procedures for end user technical support. 
Strong customer service experience. 
Excellent phone etiquette. 
Strong problem solving and research skills.

 

 

 

 

 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with US Tech Solutions:
As a US Tech Solutions consultant, we are proud to offer access to the following benefits:

·         Medical and dental insurance

·         Bi-weekly payroll

·         401k plan

·         Account and Delivery Manager for client support

·         Referral program with the opportunity to earn additional income

 

About US Tech Solutions: 
Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

 

Thank you for your time.

 

Dharmendra Mittal

 

US Tech Solutions

Tel: 201-524-9600 Ext. 7174

Email: dharmendra@ustechsolutionsinc.com  

URL: www.ustechsolutions.com

 

Job Requirements

Customer Service: 
Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. They then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. 
Investigation and use of a knowledgebase is required to find the correct solution. Staff follow-up with all customers to ensure a good experience is required. Ability to communicate effectively and professionally with members at all level across the Bard global community is essential. 
Keeping support services running smoothly and efficiently is a priority at the IT Service Desk, and all staff are required to perform other office work as necessary from time to time. 
Computing Information and Referral: 
Service Desk staff provide general information about computing services at Liberator. This includes information about access to services provided by IT and other Liberator departments. Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies. 
Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk, and make accurate referrals to other service providers as needed. 

Problem Resolution: 
Service Desk staff work directly with customers to resolve their problems accessing Liberator networked services. Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers are able to access their required services or applications. 
Staff members work in teams that specialize in Windows computing. 

Training: 
Information technology at Liberator is highly dynamic. Service Desk staff have the ability to acquire and maintain a working knowledge of a wide range of applications and services. Staff members must be continually aware of changes that directly affect members of the Liberator’s community. 
In order to develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities. 

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