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Company Contact Info

  • 11601 Roosevelt Boulevard North
    Saint Petersburg, FL 33716
  • Melissa Mansur
  • Phone: 727-227-2103

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Inbound Customer Service Representative

Saint Petersburg, FL

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
$14.00 - $14.70/Hour
Banking - Financial Services
Customer Service, Banking

Job Competition

75+

Applicants

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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What you will be doing

You’ll be providing excellent customer service to our high value clientele who are customers of a world leader in the financial and banking industry. You’ll be assisting clients with account and product inquiries and preforming account maintenance on personal savings accounts.  It will be important that you ensure that service expectations are met and that you’re able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.

• Complete banking transactions

• Communicate with the client about funds

• Troubleshoot customer problems and determine how to resolve those problems

• Taking inbound calls in a high-volume call center and other duties as assigned

*MUST be able to work second shift hours (i.e. 2pm – 11pm) and one (1) weekend day on an ongoing basis. You will have one (1) weekday and one (1) weekend day off.*

*This class is scheduled to start Monday, June 3rd.*

Job Requirements

What you bring

• Call center and/or banking experience preferred

Excellent verbal and written communications skills

High school diploma or GED

• The ability to work in a fast-paced environment

• Above average computer and navigation skills

Added bonus if you have:

• 2 years of banking experience

• 2 years’ experience working in a high-volume call center

Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

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