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Customer Care Associate I

PRIDE Health Maryland Heights Contractor
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We are seeking a frontline Customer Care Associate to provide assistance to members and providers regarding programs, policies, and procedures. 

Responsibilities

  • Answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Administration of intake documentation into the appropriate systems
  • Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call
  • Performance expectations are to meet or exceed operations production and quality standards

Location: 14100 Magellan Plaza Maryland Heights, MO 63043

Shift: Monday - Friday

Shift during training (1.5 weeks): 8AM - 4:30PM

Shift after training: 9:30AM - 6PM

Contract Duration:  Contract to hire


Requirements:

  • 2+ years of recent experience in a medical/healthcare-related Call Center or CSR role
  • Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills
  • Must be able to maneuver through various computer platforms while verifying information on all calls.
  • Must be able to talk and type simultaneously
  • Must be flexible and comfortable with change - customer service is an ever-changing environment
  • Must agree to observing service for the purpose of training and quality control

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer
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PRIDE Health, LLC is a leading Healthcare Recruitment & Staffing firm that offers highly customized solutions and business process solutions at cost-effective prices.

Headquartered in New York, NY - Pride Technologies offers a broad geographic reach with offices throughout the U.S., India and Brazil. Leveraging more than 20 years of experience PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT and business process solutions. PRIDE serves client-partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of healthcare professionals, Vendor Management Systems, IT Hardware Procurement Services and Business Processing Outsourcing.

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