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Help Desk Engineer

IT Connect, LLC Robinson Township Full-Time
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Operations Center Engineer

Description

Reporting to the Operations Center Manager, the Operations Center Engineer is accountable for handling a wide variety of issues. Inbound calls, working with the clients by responding to issues, working tickets and owning the ticket until it is resolved are some of the tasks handled by the engineer.

The Operations Center Engineer will work closely with the other staff members under the Operations Center Manager s direction with responsibilities including, but not limited to, the following:

Work out of the Pittsburgh, PA Network Operations Center.

Respond to alerts and tickets from various monitoring systems.

Troubleshoot problems ranging from server issues to user PC issues.

Document resolutions and update procedures that may be outdated.

Handle inbound calls from helpdesk and monitoring clients.

Take ownership of tickets and customer interactions.

Must provide quality customer service.

Escalate and remediate client issues.

Report critical incidents or problems that become too complex for self-resolution.

Responsibilities

In addition to the responsibilities outlined above, the Operations Enter Engineer is responsible for the following additional responsibilities and duties:

Assist the Operations Center staff as needed with special projects and other duties.

The Operations Center Engineer must be flexible to work all shifts including some holidays and weekends.

Education

Associates degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco and VMware certifications are a plus

Experience

Experience in administering/supporting in any of the following.

LAN/WAN environments

Network Operations Center

Help desk or relevant customer service skills

Skills:

Microsoft, Cisco and VMware certifications recommended

Microsoft Windows 2008/2012/2016 and Active Directory

MS Office Suite

DNS, DHCP and TCP/IP

Microsoft Exchange and SQL Server

VMware VSphere 5.0 and above

Knowledge of back up technologies

Knowledge of security practices and policies

Recommended skills

Information Security
Active Directory
Server (Computer Science)
Tcp/Ip
Wide Area Networks
Local Area Networks

Location

Salary Estimator

Based on Job Title, Location and Skills
$79K
Below Avg. Average Above Avg.
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IT Connect is a full-service IT Staffing Firm that provides contract, contract-to-hire, and direct hire placement services.

We take pride in our relationship-driven approach in order to make the staffing process as seamless as possible for you. Our core focus is building a strong bond with the client and candidate.

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