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Customer Service Agent
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U.S. Installation Group (USIG) has been an exclusive provider of Installation and Renovation Services for the nation's largest home improvement retailer: for over Thirty years. Our foot print consists of 33 workrooms throughout the United States. We are currently seeking an Escalation Specialist for our Corporate Office.
JOB DESCRIPTION:
- Build relationship and trust with customers over the phone.
- Defuse escalated situations and handle customer complaints
- Promote good customer service by consistently providing premier customer satisfaction, a can-do attitude and a willingness to help.
- Handle customer's problems with professionalism and empathy.
- Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
- Thorough follow up
JOB REQUIREMENTS:
- Bilingual candidates(Spanish) are a huge plus
- Previous Customer Service experience
- Must be PC literate and be proficient in typing
- Strong phone presence including the ability to solve customer issues.
- Must be able to pass a criminal background check
Job Type: Full-time
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