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Client/Customer Services Representative 1 job in Atlanta at Spectraforce Technologies Inc

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Client/Customer Services Representative 1 at Spectraforce Technologies Inc

Client/Customer Services Representative 1

Spectraforce Technologies Inc Work From Home, GA Full-Time
$15.45/Hour
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Job Description: Client/Customer Services Representative 1
Location: Richmond VA 23225
Duration: 6 Months (Part Time)
20 hours per week (Flexible - between 8:15a - 4:45p).


Summary:
The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills :

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred.

Recommended Skills

  • Attention To Detail
  • Billing
  • Communication
  • Customer Service
  • Data Entry
  • Interpersonal Skills
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