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Child Welfare Specialist Assistant

Casa Central Chicago Full-Time
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Position Summary:

To provide support services to Child Welfare Specialist personnel and other professional staff in providing task-centered, concrete assistance to individual clients and families that includes transportation, accompaniment and assisting with case record organization and copying.  To assist with the Intact Family Parenting Classes coordination and child care provision.  May be required to provide direct services on occasion, based on program needs, including in-home counseling and case management services to DCFS-involved intact families.  Assesses family functioning and service needs, collaborates with family in completing client service plans, makes inter- and intra-agency referrals for appropriate services.  Access to an automobile is essential in order for the worker to make home visits, attend agency meetings, staffing, court appearances, transportation of clients, etc. 

 Essential Duties and Responsibilities:


  • Nurtures positive and collaborative working relationships with other Agency staff as well as outside providers.
  • Implements the Agency mission, philosophy, core values to direct daily work and decision-making adheres to agency policy.
  • Cultivates a professional and respectful work environment.
  • To be actively involved and knowledgeable of the Agency’s Performance Quality Improvement process.
  • Approves time sheets and ensures compliance with Agency and funder guidelines. Accountable for daily activities within the allowable activities approved by the Agency.

Essential Duties:

Include the following, other duties as assigned:

  • When appropriate, facilitates transportation for clients (children and parents) in order to ensure their participation in the recommended services, as outlined in the client service plan. When appropriate accompanies workers to their home visits.
  • Attends supervision, staff meetings, specific training sessions, as well as other local professional workshops designed to enhance job skills.
  • Attends Intact Family events as required by the Director of Child Welfare.
  • Updates the Intact Family Services Census regularly as cases open and close.
  • Serves as a backup for the program administrative assistant, and assists with DCFS billing and other office management duties, when needed.
  • Performs data entry to maintain computer files for reporting purposes.
  • Maintains closed files in order and sends original files to DCFS, as needed.
  • Become familiarized with key DCFS personnel to pick up and return cases between Casa Central and DCFS.
  • Coordinates and assists in the preparation for scheduled parenting classes and provides child care services, as needed.
  • Has flexible schedule to accommodate attendance at all Parenting Classes including evenings and weekends.
  • During staff vacancies or other staff shortage, may be required to carry a caseload of 5 to 10 DCFS Intact Family cases, providing counseling and case management services under the supervision of an assigned clinical supervisor.
  • Develops, in collaboration with the family, a written client service plan for each case with specific objectives needed in order to meet stated goals. The emphasis is to build upon client strengths.
  • Conducts weekly home visits to families, developing a therapeutic relationship with family members and ensuring the well being of the children through progress toward completion of goals outlined in the client service plan.
  • Completes a written integrated assessment and a client service plan 45 days after the opening of a case. Completes a risk assessment form 5 working days after the opening of a case.  Also completes a termination summary at case closing and a comprehensive child endangerment safety protocol within five working days of case assignment.
  • When carrying cases, will be required to carry a cell phone 24-hours a day and is available to go on emergency visits on weekends and evenings if necessary. Responds to all pages in a timely manner.
  • Performs other related responsibilities as assigned by Program Supervisors/Director of Child welfare.

General Requirements:

Sensitivity to cultural diversity is required. Will be subject to drug and alcohol screening, as well as aptitude and skills’ testing. To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to perform the essential functions. 


Bachelor degree in Social Work, or related human services field required. At least one year of child welfare experience is strongly preferred. Must successfully complete the IDCFS Foundation training and achieve licensure, as a licensed child welfare specialist.

Language Skills: 

Bilingual/Bicultural in Spanish and English, with good verbal and written communication skills in both languages.    

Computer Literacy & Knowledge Skills Abilities:

Word Processing and knowledge of SACWIS- as offered in IDCFS Foundation Training.

Mathematical Skills:

Basic math skills are required.

Operating Environment and Working Relationships:

Child welfare specialist Assistant will provide services predominantly in the homes of clients and will therefore be in the field a good portion of the time, when providing direct services due to staff shortage or coverage needs arise. In addition, worker will interface on a regular basis with various public and private organizations, social service agencies, etc.  Worker will also testify in legal proceedings, when needed, and must be available to attend meetings or staffing throughout the metropolitan Chicago area.

Decision Making Authority:

When carrying cases, Child Welfare Specialist Assistant shall meet with their assigned clinical supervisor weekly for supervision on cases in order to discuss clinical issues.  Supervisor will oversee and approve of any decisions, recommendations or solutions to problems as they may arise.  In addition, the clinical supervisor will review worker’s progress on required paperwork, billing, etc.  In the absence of the clinical supervisor the program director shall be consulted for supervision.

People Management:

Child Welfare Specialist Assistant does not directly supervise others, but may, on occasion, be expected to assist in the training of new personnel.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, talk and hear.  The employee frequently is required to use hands. Must be able to lift and carry 25lbs.


Must have access to a car, have a valid driver’s license and insurance. Required to have a personal cellphone, and be able to respond during working and non-working hours. Casa Central has a Personal Cellphone Usage Policy that includes a reimbursement amount.


The ability to listen to and understand information and ideas presented through spoken words and sentences; work effectively under pressure; and, the ability to establish and maintain harmonious working relationships with others and the public.

Recommended skills

Cultural Diversity
Emergency Handling
Spanish Language
Human Services
Social Work
Case Management
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