Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Field Service Supervisor -  Western USA at Mitsubishi Electric Power Products, Inc.

Field Service Supervisor - Western USA

Mitsubishi Electric Power Products, Inc. Work From Home Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

About the Division

Our Uninterruptible Power Supply Division (UPSD) is known for its exceptional quality and service when it come to power. Mitsubishi Electric Power Products achieves the highest levels of UPS reliability with unrivaled expertise in power electronics. To learn more visit

Job Description

Manage the day to day field service activities in support of customer operations including direct customer interface, customer issue resolution, personnel scheduling and completion of activities to meet project requirements for assigned area. Supervise the activities of the Field Service technicians with an emphasis on positive employee relations. Manage relationships with suppliers and authorized service providers for field service support.

  • Supervise field service technicians according to Company policies and procedures in order to safely and effectively achieve Company and Division objectives.
  • Supervise field service technicians by communicating job expectations; monitoring and appraising job performance; reviewing compensation actions; and providing coaching and training.
  • Develop, schedule, and coordinate the activities of field service technicians, including on-call scheduling.  
  • Manage the supplier relationship and service performance of authorized service providers. 
  • Collaborate in the development of processes and procedures as it relates to field service work. 
  • Ensure consistent achievement of target metrics regarding field service performance. 
  • Assist with site needs and requirements for scheduled work as necessary.
  • Maintain inventory items in assigned service area. 
  • Review field service reports and prepare activity reports and analysis as required. 
  • Confer with other Company personnel, as appropriate, to resolve service issues in a timely manner. 
  • Serve as field service representative for assigned area as designated.
  • Support and assist the Service Manager as needed.

Basic Qualifications

  • Associate’s Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience.

Preferred Qualifications

  • Ability to read and understand technical drawings and bills of material.
  • Advanced analytical and problem-solving skills
  • Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
  • Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems.

Minimum Physical Requirements

  • Ability to safely work in an energized environment when in the field as required.
  • Ability to travel to and work at the customer’s site, sometimes on short notice. 
  • Ability to travel up to 40% domestically and internationally as required

EOE AA M/F/Vet/Disability

Recommended skills

Industrial Relations
Complex Problem Solving
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2136

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.