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Customer Service Representative at PCR Staffing

Customer Service Representative

PCR Staffing Winston- Salem, NC Full Time
$33,000/Year
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Expanding Financial Institution in Winston Salem is adding multiple positions for Member Service Representatives at their corporate center. These are on-site Direct hire position with excellent benefits for people looking for a foot in the door to grow with a great company.

This is a Direct Hire position paying $15.50/hr with excellent benefits and growth opportunities Description : The Member Contact Center Member Service Deposit Representative position is responsible for serving member-owners accurately and efficiently through multiple delivery channels regarding Company’s products and services. Performs all functions in a manner which aligns with the Company’s mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner. The Member Service Deposit Representative should possess a desired commitment to providing excellent service to Company’s member-owners.

Key Words:

Banking

Financial

Credit Union

Accounting

Customer Service

Essential Functions and Responsibilities

1. Recognizes and responds to member relationship opportunities using consultative sales/service approach.

2. Displays exceptional member relation skills both internally and externally by handling issues at point of contact, utilizes good follow through, and remains professional at all times.

3. Researches and resolves minor account issues.

4. Initiates and follows up account research requests.

5. Participates in the team environment displaying community/companies involvement, shares success stories, and remains professional with internal members.

6. Learns or trains in other skill-sets as needed.

Other Duties and Responsibilities

1. Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

Must have excellent communication skills in English, both verbal and written

Must have knowledge of Credit Union products and services to include IRA, HSA, certificates of deposit, and Online Banking

Must have basic knowledge of deposit products, services, and delivery systems

Must have understanding of credit union operations, financial products, services and delivery systems

Must have basic arithmetic skills

Must have basic PC skills, with beginning level knowledge on Microsoft Excel, Word, and Outlook

Must have ability to work well under pressure in a goal oriented environment

Must have ability to understand all business processes within the credit union

Must be detail oriented and well organized, with the ability to multi-task

Must be able to work in a general office environment

Must be flexible and able to shift resources and priorities as required

Must be able to complete all assignments with minimal supervision

Should possess a strong commitment to providing excellent service to Company’s members

Key Words:

Banking

Financial

Credit Union

Accounting

Customer Service

Recommended Skills

  • Accounting
  • Banking
  • Credit Union
  • Customer Service
  • Finance
  • Retention Management
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Job ID: 0602CSREW

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