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Customer Service at Metasys Technologies

Customer Service

Metasys Technologies Pittsburgh, PA Full-Time
$29,120.00 - $33,280.00 / year
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Job Title:  Customer Service with printer experience

Location: Pittsburgh, PA

Job Duration: 12 Months

Description:   ESSENTIAL FUNCTIONS:

•             Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). 

•             Tasks and activities are defined and routine.  

•             Ability to lift up to 50 pounds 

•             Point of contact to receive, review and electronically log customer jobs  

•             Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)  

•             Operate office/production equipment (printer, copier, fax, scan)  

•             Apply asset tags to office equipment and update database  

•             Track and coordinate the move, add or change of office equipment assets at customer accounts   Clean and maintain office equipment when necessary 

•             Process and distribute incoming and outgoing faxes, log for billing purposes  

•             Process basic forms and update information using a PC 

•             Wrap, pack, label, and ship finished product 

SKILLS: 

•             Able to demonstrate Computer Skills

•             Functional knowledge of PC (keyboard functions, mouse, etc.)  

•             Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel 

•             Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network 

EDUCATION: 

•             Minimum: High School Diploma or equivalent.  

•             Required: Post high school technology training or experience     

    Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). 

•             Tasks and activities are defined and routine.  

•             Ability to lift up to 50 pounds 

•             Point of contact to receive, review and electronically log customer jobs  

•             Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)  

•             Operate office/production equipment (printer, copier, fax, scan)  

•             Apply asset tags to office equipment and update database  

•             Track and coordinate the move, add or change of office equipment assets at customer accounts   Clean and maintain office equipment when necessary 

•             Process and distribute incoming and outgoing faxes, log for billing purposes  

•             Process basic forms and update information using a PC 

•             Wrap, pack, label, and ship finished product

Recommended skills

Customer Service
Help Customer
Identify Customer Need
Resolve Customer Issue
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