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Customer Service Representative
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Customer Service Representative
Remote (Work from Home)
Long Team Project
Excellent Pay
Responsibilities:
· Engage in inbound customer calls and provide satisfactory answers to inquiries and concerns regarding unemployment claims
· Review customer account and provide updates and troubleshooting as needed while keeping personally identified information (PII) confidential
· De-escalate situations involving high stress and dissatisfied customers, offering customer assistance and support
· Manage customer service relations to maintain state-mandated SLAs
Minimum Qualifications:
· Associates Degree (2-year degree) OR High School Diploma or GED with >2 years of experience in a call center environment
· Must be willing to work normal business hours and occasional weekend days, as needed
TO SET UP INTERVIEW PLEASE CONTACT BELOW:
Khushboo Ashdiya
Email: [ Link removed ] - Click here to apply to Customer Service Representative
Phone:
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