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Senior Guidance Center Professional (Bilingual, Leadership, Customer service, Retail/Hospitality, working with Senior exp.) Man

Humana San Juan Full-Time
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The Senior Guidance Centers Professional assumes broad responsibility for a defined geographic region containing patient care clinics. The Senior Guidance Centers Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Guidance Centers Professional is responsible for financial performance, clinic operations, patient attraction/growth and retention, utilization management, clinic margin performance and cost control initiatives. Develops and maintains innovative partnership opportunities with primary care practices, grows the managed service business, optimizes the network and develops strategic relationships with health plan payers in the market. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

  • Bachelor's Degree, or in lieu of degree, a minimum 5 years of demonstrated people leadership experience
  • Demonstrated record of achieving performance goals and objectives
  • Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives
  • Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations
  • Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations
  • Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners
  • Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.
  • Bilingual English/Spanish. Must be able to speak, read and write in both languages candidate selected will not be comunicating in English with members.

Preferred Qualifications

  • Retail/hospitality experience
  • Experience working with senior population

Additional Information

  • Schedule: 8:30-5:00 Monday-Friday
  • Training: 2-3 months. Location opens October 20th, Training will take place in market office in San Juan and well as travel to Florida for some onsite training
  • Work Location: Calle Elliot Velez J-18 & J-19. Manati, PR 00674
  • % Travel: 25%, travel will be for training and any team meetings that take place in Florida or Louisville
  • # of Direct Reports: at this time 1 direct report

Scheduled Weekly Hours


Skills required

Customer Service
Resolve Issue
Customer Relationship Management
Provide Direction


Career Path

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Senior Guidance Center Professional (Bilingual, Leadership, Customer service, Retail/Hospitality, working with Senior exp.) Man
Estimated Salary: $64K
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Think you're the perfect candidate?
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