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Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.)

Sunrise Systems, Inc • O'Fallon, MO

Posted 2 months ago

Job Snapshot

Full-Time
Pharmaceutical
Customer Service

Job Description

Sunrise System Inc. is currently looking for Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.) in O’Fallon, MO with one of our top client.

Job Title: Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.)

Job Id: 19-06873

Location: O’Fallon, MO 63368

Duration: 12 months

Position Type: Hourly contract Position (W2 only)

Description

  • As a Customer Service Representative, you are accountable for:
  • Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing.
  • Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention
  • Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed
  • Performing data entry of faxes to include most lines of business and loss types
  • Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met
  • Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows
  • Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed

Job Requirements

Knowledge, Skills and Abilities

  • Ability to accept feedback in a positive manner and utilize feedback for personal development
  • Strong PC navigation skills, including knowledge of Windows operating environment and internet
  • Strong communication skills - ability to effectively interact with all levels of internal and external business partners
  • Excellent verbal and written communication skills
  • Strong customer service and telephone skills
  • Demonstrates ability to meet or exceed established ACD Performance Measures
  • Effectively work in a team environment

Contact

Yatish. S

Direct: 732-272-0328 | Email: Yatish.S@sunrisesys.com

Or

Michael Peng

Direct: (732) 272 0265 | Michael@sunrisesys.com

Job ID: 19-06873
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