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Company Contact Info
- O'Fallon, MO 63368
- Yatish. S
- Phone: 732-272-0328
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Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.)
Sunrise Systems, Inc • O'Fallon, MO
Posted 2 months ago
Sunrise System Inc. is currently looking for Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.) in O’Fallon, MO with one of our top client.
Job Title: Customer Service Representative - Weekend Only (10:30 A.M. - 7 P.M.)
Job Id: 19-06873
Location: O’Fallon, MO 63368
Duration: 12 months
Position Type: Hourly contract Position (W2 only)
- As a Customer Service Representative, you are accountable for:
- Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties. Gathering the necessary information in a timely manner needed for processing.
- Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention
- Responding to status and inquiry calls from customers regarding policy and coverage information within authority - appropriately transferring calls to correct departments when needed
- Performing data entry of faxes to include most lines of business and loss types
- Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are being met
- Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as helping to develop more efficient workflows
- Flexibility with shift schedule and availability to work some Saturdays, holidays and overtime when needed
Knowledge, Skills and Abilities
- Ability to accept feedback in a positive manner and utilize feedback for personal development
- Strong PC navigation skills, including knowledge of Windows operating environment and internet
- Strong communication skills - ability to effectively interact with all levels of internal and external business partners
- Excellent verbal and written communication skills
- Strong customer service and telephone skills
- Demonstrates ability to meet or exceed established ACD Performance Measures
- Effectively work in a team environment
Direct: 732-272-0328 | Email: Yatish.S@sunrisesys.com
Direct: (732) 272 0265 | Michael@sunrisesys.com