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Customer Service Representative Miami FL job in Miami at Spectraforce Technologies Inc

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Customer Service Representative Miami FL at Spectraforce Technologies Inc

Customer Service Representative Miami FL

Spectraforce Technologies Inc Miami, FL Full Time
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Job Title: Customer Service Representative
Duration: 10+ Months (Temp to perm on performance)
Location: Miami, FL 33157 ( Working from home currently but must be local to Onsite)

Other Info:
Spanish Bilingual

*Interviews via Zoom*
*Will pick up equipment on first day MOBILE SERVICES*


  • Files claims by collecting pertinent information from customers.
  • Answers routine questions and resolves basic problems, refers more difficult items to higher-level team members for guidance.
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system maintains and updates company records as needed.
  • Processes and determines coverage by reviewing forms and other applicable records.
  • Maintains professionalism and effectively interacts with all contacts, both internal and external.
  • Maintains department quality standards and performs job duties as directed by supervisor Basic

Qualifications Required

  • High School diploma or GED equivalent
  • Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements

    • Excellent Customer Service skills
    • Excellent verbal and written communication skills
    • Basic problem-solving skills
    • Experience with Microsoft based programs and computer products
    • Acute attention to detail/accuracy and effective note-taking/documenting skills
    • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs.
    • Preferred Experience, Skills, and Knowledge-
    • Experience in similar customer service function or call center experience.
    • Focus on Customers - Demonstrates professionalism when dealing with customers.
    • Appl

    • y Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services
    • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
    • Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.-
    • Demonstrates minimum typing speed of 35 words per minute.

Recommended Skills

  • Professional Attitude
  • Attention To Detail
  • Communication
  • Complex Problem Solving
  • Typing
  • Verbal Communication
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