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A+ Field IT Engineer

Newburgh
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Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day. 

 

Responsibilities

  •         Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
  •          Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
  •          Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
  •         Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
  •          While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.

Skills

  •         Patience, empathy, confidence, and customer service skills.
  •          Strong IT background with a focus Hardware support of Dell products
  •          Strong hardware break /  fix experience (laptops and desktops)
  •          Excellent communication (verbal and written), time management, and developmental skills.
  •          Skilled at defusing high-stress situations and facilitating resolution to technical problems.
  •          Ability to multi-task in a fast paced environment.
  •          Professional appearance and attitude when interacting with our clients’ in-person

  •          3+ years of relevant experience
  •          Must have an A+ Comptia Certification
  •          Excellent troubleshooting skills with related hardware components
  •          Must have a reliable vehicle

Recommended skills

Self Motivation
Time Management
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