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Spanish Customer Support Representative
PRIMARY RESPONSIBILTIES & DUTIES:
The ISG support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within CCMS (Case and Contact Management System). Technicians also create and maintain support tools/solutions available online.
REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Skill in interpersonal communications, negotiation, and conflict resolution.
* 6+ months experience with customer service / support experience with Spanish language.
* High comfort level and experience with consumer software applications.
* Strong computer and troubleshooting skills.
* Ability to work off-shift hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers.
* Agriculture operations experience, including Precision Farming experience.
* Prior work experience in Agriculture or Technology dealer channels.
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
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What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.Career Path
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