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Customer Service Assistant job in Gainesville at Tribe Transportation

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Customer Service Assistant at Tribe Transportation

Customer Service Assistant

Tribe Transportation Gainesville, GA Full-Time
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DUTIES AND RESPONSIBILITIES:

  • Primary responsibility for entering all customer orders into the Transportation Management system with accuracy and appropriate speed.
  • Assist in setting up load pick up and delivery appointments with all customers.
  • Understand and execute all customer requirements for freight temperatures and handling.
  • Update customer websites with load arrival and tracking information.
  • Advise, resolve and provide disposition information on load overages, shortages and damages as reported by the receiver.
  • Secure load delivery confirmation and post it to the customer website.
  • Serve as a backup for Customer Service Representative.
  • Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.
  • Other duties and special projects as assigned by management.

QUALIFICATIONS AND EXPERIENCE:

  • Associates Degree Preferred.
  • Minimum of one (1) years in Customer Service.
  • Positive attitude while under stressful conditions.
  • Excellent organization and communication skills.
  • Above average computer skills.
  • Experience working in a deadline driven environment preferred.

Recommended Skills

Computer Literacy
Communication
Customer Service
Punctuality
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