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Company Contact Info

  • 3602 Inland Empire Boulevard
    Commerce, CA 91764

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Bilingual Customer Service Specialist

Quality Placement Authority • Commerce, CA

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 2 years
Degree - High School
$16.00 - $18.00/Hour
Sales - Marketing
Sales

Job Description

*MUST BE BI-LINGUAL SPANISH READ, WRITE.**CUSTOMER SERVICE**

**1ST INTERVIEW IN SPANISH**

$16.00 TO $18.00 AN HR.

**UNIQUE SCHEDULE MON-SUN 8-5 EXCEPT TUES TILL 9PM. 2 DAYS OFF PER WEEK. SUNDAY IS ONE DAY ANOTHER DURING THE WEEK** MORE LIKE A RETAIL SCHEDULE**

**TAKING LOTS OF INBOUND CALLS 60 TO 80 A DAY**PLUS OUTBOUND CALLS AS WELL**

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include but are not limited to the following. Other duties may be assigned as needed to meet business needs.

  • Process Promoter orders and applications that are mailed, faxed and emailed, with the utmost accuracy and give exceptional service.
  • Handle inbound and outbound calls for Distributors with a caring, friendly, positive attitude. Research and answer questions through direct/written correspondence.
  • Assist Promoters with returned products due to dissatisfaction, defect, etc. and maintain a Quality Control Log that is sent to our local manufacturing plant on a monthly basis of products returns complaints.
  • Submit product questions to the Product Management Department, if not able to find the answers in Q&A data base that is available for Sales Support.
  • Maintain accurate records for reference, e.g.: daily situation logs, referrals log, update association renewals, master file maintenance, 18-monthlog, log questions from incoming Promoter calls.
  • Referrals - assignment of referrals to Director and above and maintaining a log in order to have proper follow-up on all referrals.
  • Work with the following departments: The Design Team, Product Management Department, International/Recognition, Sales Support Center and Warehouse to appropriately respond to Promoter requests.
  • Generate calls for promotional contests, surveys and special event changes, etc.
  • Month-end close, provide guidance to Marketing Plan Qualification, including contest and incentives.
  • Good understanding of the Compensation Plan, contests, events and company philosophy to provide exceptional service.
  • Knowledge of Company for touring Promoters and their new prospects.
  • Back up support for Promoter Web specialist that maintains Promoter’s own NeoLife websites.
  • Attendance and punctuality are essential to this position.
  • Special projects as assigned.

Job Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent verbal and written communication skills.
  • Must be detail oriented and thoroughness in completing tasks.
  • Good interpersonal skills; telephone etiquette; and good organizational skills.
  • Must possess good keyboarding skills, have PC experience, and familiar with Windows PC applications and MS Offices, which includes the ability to learn new computer system applications.
  • Ability to navigate a computer while on the phone.
  • Must have the ability to work under pressure in a fast-paced environment while handling multiple tasks, including ability to understand multiple products and multiple levels of benefits within each product.
  • Must be dependable and punctual in attendance.
  • Ability to work early mornings, late evenings, and weekends, if needed.

EDUCATION and/or WORK EXPERIENCE:

  • High School Diploma/GED
  • Minimum of three years customer service experience.
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