Job Title: Customer Service Representative #Multilple Openings Duration: 10+ Months Location: Florence SC, Springfield OH, Duluth GA Shift: Must be able to work 11:00 am to 10:00 pm plus weekends (40 hours/week)
Other Info: Spanish Bilingual *Interviews via Zoom* *Will pick up equipment on first day MOBILE SERVICES*
Files claims by collecting pertinent information from customers.
Answers routine questions and resolves basic problems, refers more difficult items to higher-level team members for guidance.
Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system maintains and updates company records as needed.
Processes and determines coverage by reviewing forms and other applicable records.
Maintains professionalism and effectively interacts with all contacts, both internal and external.
Maintains department quality standards and performs job duties as directed by supervisor Basic
High School diploma or GED equivalent
Minimum of 6 months of customer service experience (Call Center Preferred)
Excellent Customer Service skills
Excellent verbal and written communication skills
Basic problem-solving skills
Experience with Microsoft based programs and computer products
Acute attention to detail/accuracy and effective note-taking/documenting skills
Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs.
Preferred Experience, Skills, and Knowledge-
Experience in similar customer service function or call center experience.
Focus on Customers - Demonstrates professionalism when dealing with customers.
Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services
Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.-
Demonstrates minimum typing speed of 35 words per minute.
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