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Customer Service Representative job in Florence at Spectraforce Technologies Inc

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Customer Service Representative at Spectraforce Technologies Inc

Customer Service Representative

Spectraforce Technologies Inc Florence SC, SC Full Time
$12.00 - $13.50/Hour
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Job Description

Job Title: Customer Service Representative #Multilple Openings
Duration: 10+ Months
Location: Florence SC, Springfield OH, Duluth GA
Shift: Must be able to work 11:00 am to 10:00 pm plus weekends (40 hours/week)

Other Info:
Spanish Bilingual

*Interviews via Zoom*
*Will pick up equipment on first day MOBILE SERVICES*


  • Files claims by collecting pertinent information from customers.
  • Answers routine questions and resolves basic problems, refers more difficult items to higher-level team members for guidance.
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system maintains and updates company records as needed.
  • Processes and determines coverage by reviewing forms and other applicable records.
  • Maintains professionalism and effectively interacts with all contacts, both internal and external.
  • Maintains department quality standards and performs job duties as directed by supervisor Basic

Qualifications Required

  • High School diploma or GED equivalent
  • Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements

  • Excellent Customer Service skills
  • Excellent verbal and written communication skills
  • Basic problem-solving skills
  • Experience with Microsoft based programs and computer products
  • Acute attention to detail/accuracy and effective note-taking/documenting skills
  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs.
  • Preferred Experience, Skills, and Knowledge-
  • Experience in similar customer service function or call center experience.
  • Focus on Customers - Demonstrates professionalism when dealing with customers.
  • Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services
  • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
  • Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.-
  • Demonstrates minimum typing speed of 35 words per minute.

Recommended Skills

Professional Attitude
Attention To Detail
Complex Problem Solving
Verbal Communication

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