Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations assesses each using standard procedures and make sound decisions.
Essential Job Functions
Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
High school diploma or G.E.D.
Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
Experience working with client company product and/or services
Experience working with client company industry and/or functional area
Experience working with business solutions software
Personal computer and business solutions software skills
Organization skills to balance and prioritize work
Ability to multi-task
Ability to work independently and as part of a team
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