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Job Requirements


Essential Job Functions

  • Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
  • Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
  • Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
  • Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

  • High school diploma or G.E.D.
  • Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
  • Experience working with client company product and/or services
  • Experience working with client company industry and/or functional area
  • Experience working with business solutions software

Other Qualifications

  • Communication skills
  • Personal computer and business solutions software skills
  • Organization skills to balance and prioritize work
  • Ability to multi-task
  • Ability to work independently and as part of a team

Work Environment

  • Office environment

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Customer Service Rep at Gainwell

Customer Service Rep

Gainwell Augusta, ME Full Time
$30,000 - $33,000/Year
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Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations assesses each using standard procedures and make sound decisions.

Essential Job Functions

  • Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
  • Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
  • Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
  • Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

  • High school diploma or G.E.D.
  • Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
  • Experience working with client company product and/or services
  • Experience working with client company industry and/or functional area
  • Experience working with business solutions software

Other Qualifications

  • Communication skills
  • Personal computer and business solutions software skills
  • Organization skills to balance and prioritize work
  • Ability to multi-task
  • Ability to work independently and as part of a team

Work Environment

  • Office environment

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