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Company Contact Info
- New Berlin, WI
- Drew Hagins
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IT Support Level I
Solution Partners Inc. • New Berlin, WI
Posted 29 days ago
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IT Support Level I - New Berlin, WI - 12+ Month Contract $16-20/hr W2
- Level 1 Site Support Analyst
- Provide on Premise Level 1 technical support at designated location
- Perform fulfillment of documented basic to standard Requests
- Perform resolution of documented basic to standard Incidents
- Receive and react to escalations from Service Desk based on documented processes
- Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
- Provide good customer service, professional oral and written communication skills
- Respond to direct interaction with end users via “walk up" or email when required
Primary Expertise: Customer Service, Basic Infrastructure & Application Support