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Company Contact Info

  • New Berlin, WI
  • Drew Hagins

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IT Support Level I

Solution Partners Inc. • New Berlin, WI

Posted 29 days ago

Job Snapshot

Experience - 1 years
$16.00 - $20.00/Hour
Computer Software
Information Technology

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Job Description

IT Support Level I - New Berlin, WI - 12+ Month Contract $16-20/hr W2

  • Level 1 Site Support Analyst
    • Provide on Premise Level 1 technical support at designated location
    • Perform fulfillment of documented basic to standard Requests
    • Perform resolution of documented basic to standard Incidents
    • Receive and react to escalations from Service Desk based on documented processes
    • Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
    • Provide good customer service, professional oral and written communication skills
    • Respond to direct interaction with end users via “walk up" or email when required

Primary Expertise: Customer Service, Basic Infrastructure & Application Support

Job Requirements

Experience: 1-2 years IT experience with PC’s, working knowledge of networking and servers preferred. We can train them in IT support tasks at this level if they don’t have a lot of experience. Someone early career (still in school, or just out of, looking for experience).
Job ID: DH - IT Support I
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