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Supervisor, Daily Business Reconciliation (3:30PM - 12:00AM EST)

Navy Federal Credit Union Vienna Full-Time
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Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

Hours: Monday – Friday, 3:30PM – 12:00AM EST
*** Please note, this position is designated as essential***
Basic Purpose:
To supervise and plan the functions of the Daily Business Reconciliation section related to reconciling and posting of monetary transactions completed in all major posting systems (e.g., IMPACS, Savings Time, Advanced Loan System) and subsystems (e.g., Mortgage, Credit Cards Leasing, On¿Line Teller system, Touch¿Tone Teller, Automated Teller Machines, Point Of Sale, etc.). Act as subject matter expert and point of contact for business units to resolve systems and reconciliation issues and provide guidance to other branch staff in analyzing and resolving complex problems and reconciling reports.

  • Monitor multiple interrelated production processes to ensure posting remains on schedule, critical deadlines are met, and available funds are reflected accurately for members and the organization’s business operations
  • Identify source of errors/discrepancies, analyze data for errors/discrepancies above specific thresholds and document reconciliation issues for resolution/corrective action by peer work groups and/or subsequent shift
  • Oversee the review of “final edits" (pre¿posting report) on all systems to ensure transaction amounts match reconciliation reports from individual areas
  • Authorize Computer Operations Branch to post major and sub¿system transactions and update members' accounts
  • Analyze and evaluate system related production policies and procedures, recommend improvements for operational and production efficiency, and collaborate with business units to ensure an effective quality control reconcilement system
  • Direct the verification and balancing of reports produced after posting to include notifying Computer Operations, Production Control, and management of major discrepancies or problems detected in the reconciliation processes, investigating discrepancies and initiate corrective actions to resolve the most urgent and complex balancing problems, including decision¿making regarding the treatment of exceptions
  • Collaborate with Mortgage Servicing, Check Operations, Funds Services, and other business units to research, analyze, and resolve discrepancies and complex problems identified during nightly operations
  • Authorize transmission of time sensitive system activity to third party vendors (e.g., Credit Cards, mortgages, etc.)
  • Participate in the development, testing and implementation of new/enhanced system applications and make recommendations on issues affecting final posting
  • Collaborate with Information Services Department by performing integration testing: analyze results, reports, issues or discrepancies and validate interfacing relationships between major systems and sub¿systems
  • Identify complex technical developmental problems and recommend viable solutions for programmers and other ISD staff
  • Analyze and implement the conversion of manual functions to the automated balancing tool (ACR) to improve efficiency and increase posting accuracy
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Assist with training team to ensure all procedural guidelines are conveyed accurately and consistently
  • Lead projects and initiatives within the business unit and support others across the organization
  • Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines
  • Research, gather and synthesize data; present conclusions and recommendations to management and/or team members
  • Develop, guide and mentor less experienced staff
  • Act as supervisor/manager in the incumbent’s absence
  • Perform supervisory/managerial responsibilities
    • Ensure adequate/skilled staffing; select employees
    • Establish performance goals and priorities
    • Prepare, conduct and review performance appraisals
    • Develop, mentor and counsel staff
    • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    • Ensure section/branch goals and objectives align with division/department strategy
    • Ensure efficiency of operations
    • Leadership Level – Manage daily activities
  • Performs other duties as assigned
  • Advanced knowledge of accounting and/or audit principles and practices; preferably with experience applying such principles in a financial institution
  • Significant experience with the operation, testing, and troubleshooting of automated payment systems, and an understanding of technology related to reconciling and adjusting financial accounts
  • Significant experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
  • Significant experience work which displays increasing levels of responsibility and/or authority
  • Effective skill in supervising, leading and guiding others in the achievement of goals
  • Ability to interpret and accurately apply regulations, instructions, and procedures
  • Advanced verbal and written communication skills
  • Advanced research, analytical, and problem solving skills
  • Ability to compile, organize and present information clearly and concisely
  • Advanced organizational, planning and time management skills
  • Experience working with all levels of staff, management, stakeholders, vendors
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Advanced word processing and spreadsheet software skills
  • Advanced database and presentation software skills
  • Bachelor’s degree in Accounting, Computer Science or other related field, or the equivalent combination of experience, education and training
  • Working knowledge of Navy Federal products, services, programs, policies and procedures
  • Certified Public Accountant
  • Working knowledge of development or operations framework methodologies, including
  • Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
  • Familiarity with mainframe datasets, TSO, ESP, JCL, etc preferred
  • Previous experience working in a credit union

Hours: Monday – Friday, 3:30PM – 12:00AM EST

Bank Secrecy Section:
Remains cognizant of and adheres to Navy Federal policies and procedures and regulations pertaining to the Bank Secrecy Act.


Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability

Skills required

Use Hand Tool
Material Handling
Use Protective Equipment
Operate Machine
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Navy Federal Credit Union is the world’s largest credit union with over 7 million members, over $82 billion in assets, and over 16,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL, Winchester, VA, and in our more than 300 branch offices, we serve the men and women of the U.S. Army, Marine Corps, Navy, Air Force, veterans, the civilian employees of the Department of Defense and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services.

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