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Manager of Strategic Accounts

The Select Group - Internal Positions Santa Clara Full-Time
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Manager, Strategic Accounts

 

Responsibilities

Manage all aspects of business from Business Development to Delivery.

  • With the help of the local Manager of Branch Operations/Director of Branch Operations, create activity and spread growth goals for the Account Managers/Account Executives
  • Hold AM’s & AE’s accountable to Strategic Account weekly/quarterly goals
  • Partner with the AM’s/AE’s on account meetings and presentations 

Ensure The Select Group has Regional success with the account, developing new opportunities for business in US & Canada.

  • Top 40 account key personnel created that you are responsible for meeting/staying in contact with
  • Responsible for high-level customer relationship management, business development, delivery, and sales strategy execution for customer account portfolio
  • Joining AM’s & AE’s on their priority account meetings 

Develop a great understanding of the client to find creative solutions and business opportunities.

  • Understanding of account’s industry
  • Understanding of the organizational divisions within the account
  • Understanding of service offerings that TSG needs to be equipped with 

Highly involved in large projects for the customer, helping with proposals, and organizing delivery of proposals.

  • Lead project proposals, Quarterly Business Reviews, rebate initiatives, and preferred vendor status proposals 

Responsibilities also include mentoring AM’s & AE’s dedicated to this account: Including business development, organizational breakdown, identifying top customer managers and ensuring follow up, and ensuring process and procedure in working with the account.

  • Aiding in developing AM’s & AE’s from basic strategies to advanced strategies
  • Account training for new AM’s & AE’s aligned to the account
  • Manage dedicated account teams to execute the account strategies and identify opportunities to provide a unique solution to solve customer account business problems and initiatives related to staff augmentation 

Manage delivery of business to this account: ensuring that open job requirements have a focus and that we provide world-class service.

  • Work with VP of Delivery to determine headcount for Delivery Team needed to support the account
  • Assure that technology training specific to the account is being offered throughout the year

Create new avenues of business for an account(s): opening us up to new lines of business in each. Manage relationships with corporate compliance to ensure longevity of the account.

  • Key relationships with Global Procurement Team & Key Decision-Makers on the business side
  • Assure that TSG CORE support teams are aligned with Client’s expectations of supporting the account
  • Assist in turning up Project Based Deliverables & Managed Services 

Optimize delivery & sales operations for our staffing services.

  • Lead account cadence calls – create and send valuable agenda to the team prior to the discussion and summary of the call afterwards
  • Pipeline tracking & accountability
  • Drive activity & productivity
  • Track reports that are consistent with the account’s Quarterly Business Review (QBR)
  • Monthly account planning 

Partner with TSG management to drive successful business development & recruiting strategies to ensure the provision of quality technical professionals throughout the account.

Requirements

  • Bachelor's degree or equivalent business experience
  • Interest or experience leading and developing an Account Management team.
  • At least 4 years of business development and professional selling experience
  • Experience working with or at Cisco Systems
  • Be seen as an industry expert
  • Proven track record of consistently exceeding objectives and quotas
  • Successful experience at new account development or large account management
  • Proven prospecting and sales cycle management skills
  • High levels of social perceptiveness and customer service
  • Self-driven, motivated and results oriented
  • Excellent communication, presentation and negotiation skills

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Recommended skills

Business Development
Account Management
Selling Techniques
Account Development
Sales Operations
Customer Relationship Management

Location

Salary Estimator

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$120K
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Manager of Strategic Accounts
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The Select Group is an award-winning technical services firm that helps businesses flourish and job seekers reach their professional dreams. TSG provides contract, contract-to-hire and permanent placement services, as well as managed services for IT projects of all sizes, and dedicated government support services at local, state and federal levels.

Founded in 1999, The Select Group is headquartered in Raleigh, NC, with offices across the United States and Canada. TSG has been recognized as a fastest-growing privately owned company, being named to Inc. 5000 several times, Largest Staffing Firms in the US by Staffing Industry Analysts (SIA), Fastest-Growing Staffing Firms in the US by SIA, the Triangle Business Journal’s Fast 50 list of the top growing companies in the Raleigh-Durham-Chapel Hill area, and finally, receiving the leading industry honor: Best of Staffing for both Client and Talent awards.

Creating a Solution to Meet Your Business Needs

We help our clients navigate fluctuating workforce needs, identify and place skilled candidates, or leverage a contingent workforce over time. During surge hiring or a search for uniquely skilled positions, we are able to take over the entire recruitment, interview and placement process. Our talented consultants become an extension of the client’s workforce, gaining key skills and delivering quality results.

For managed projects with fixed deliverables and timeframes, or longer-term managed services, including full-vendor ownership of contracted outcomes, we assume ownership and risk of key Service Level Agreements, workforce management, and continuous improvement to deliver value to your organization.

Government contracting is a competitive landscape. We realize there’s not a one-size-fits-all solution. The Select Group Government Services team offers a diverse portfolio of solutions, centered on teaming agreements, subcontracting, and a strategic small business partnership program.

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