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MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Baton Rouge, LA
0
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Job Description

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.


Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.


Education/Experience: High school diploma or GED required. 0-2 years customer service related experience required.

  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Assisting with customer service issues
  • Helping customers and providing an excellent customer experience
  • Providing outstanding customer service at all times
  • Processing customer orders for all customer types
  • Delivering excellent levels of customer service
  • Share customer knowledge and solve customer enquiries
  • Taking customer orders & dealing with general customer queries
  • Handling both inbound & outbound calls and providing high quality customer service
  • Take ownership of solving customer issues through proactive customer service
  • Operating via telephone to contact customers
  • Deliver a high quality customer service to all customers and call handling standards
  • Answering technical queries via phone call and email from customers and all departments
  • Achieving sales and customer service related targets
  • Demonstrate an exceptional level of customer service

Recommended skills

Customer Service
Explain Benefit
Identify Customer Need
Resolve Concern
Resolve Customer Issue
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