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General Manager

Sbarro Madison Full-Time
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General Manager


Responsible for achieving restaurant objectives. Assigns, directs and follows up on activities of subordinate employees including managers and team members. Ensures compliance with all Company policies and procedures, federal, state and local laws and Company business standards. This position must be able to work and communicate effectively with the restaurant management team and the team members in order to drive sales and profits.

Supervisory Responsibility

Provides direct supervision to others. Provides functional guidance to team members including delegating assignments, instruction and follow up. Carries out opening and closing procedures and has authority to hire, discipline or terminate employees.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the accountabilities, knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

  • Come to work promptly and regularly
  • Take direction from supervisors
  • Provide leadership and direction and work well with others
  • Work in a fast-paced environment
  • Accomplish multiple tasks within established timeframes
  • Interact positively with Customers
  • Stand much of the work day
  • Concentrate and perform duties accurately
  • Perform the Accountabilities listed below
  • Perform as stated in the Work Requirements and Physical Demands section below


  • Trains, monitors and reinforces food safety procedures to subordinate managers and team. members. Ensures all Company food safety procedures are followed. Ensures that all health, safety and sanitation requirements are met in accordance with federal, state and local standards
  • Maintains safe working conditions by following and enforcing all Company safety, security and maintenance policies and procedures
  • Hires, develops, evaluates, coaches and counsels Managers and Team Members in accordance with Company Human Resources policies and procedures. Monitors tasks performed to ensure achievement of Company goals and objectives
  • Responsible for entire store operations including, but not limited to, systems usage, recipe adherence, payroll and timekeeping procedures and guest interactions. Takes corrective action as necessary
  • Responsible for profit and loss management through cash control / security policies and procedures, maintaining inventory, food cost, managing labor and reviewing financial reports. Takes corrective action as necessary
  • Takes inventory and orders / purchases food and supplies while applying appropriate cost control measures
  • Generates Manager and Team Member schedules ensuring coverage appropriate to drive sales and profits
  • Engages in local restaurant marketing (LSM) efforts
  • Performs other job related duties as may be assigned or required

General Manager

Work Requirements and Physical Demands

  • Able to work a variety of schedules in accordance with business needs and customary scheduling requirements
  • May be required to transfer from one location to another as business needs dictate
  • Prolonged periods of standing, walking, bending and stooping
  • Able to lift 50 pounds
  • Able to effectively and safely use kitchen equipment
  • Possess basic mathematical skills
  • Displays professional and appropriate image and appearance

Other Requirements

  • Must be certified with appropriate state or local health department
  • Must be in possession of appropriate license and permit to sell alcoholic beverages (where applicable)
  • Any additional duties as assigned

Minimum Qualifications

  • 18 years of age, minimum
  • High School Diploma or GED, preferred
  • 3-5 years of restaurant or supervisory experience, preferred

Skills required

Customer Relationship Management
Provide Direction
Provide Actionable Feedback
Decision Making
Resolve Complaint
Performance Management
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Sbarro's roots go back to Naples, Italy where for Gennaro and Carmela Sbarro (who eventually became known as Mama Sbarro), the art of crafting Italian cuisine was a way of life. The couple and their three sons, Mario, Joseph and Anthony, immigrated to America in 1956 to pursue their dream of owning a successful business in the United States. That same year the Sbarro family opened their first Salumeria, an Italian grocery store, in Brooklyn, which was soon a neighborhood favorite for its exceptionally fresh food and authentic Italian fare, including homemade mozzarella, imported cheese, and delicious sausage and salami. The quality of the food was surpassed only by the Sbarro family's passion for their guests, a people-oriented foundation that continues to translate into the highest standards of guest service today. For example, some of the mainstays of the Salumeria included Mama Sbarro giving free samples for guests to enjoy and Gennaro's meticulous displays and merchandising which sometimes took hours to put together. Every display looked amazing and appealed to customers to stop in.

The success of the Sbarro Salumeria led to the opening of more locations throughout the New York City area, connecting the Sbarro name with the iconic city. In 1967, Sbarro opened its first mall-based restaurant in Brooklyn's Kings Plaza Shopping Center, marking the birth of the modern Sbarro concept: delicious, fresh and authentic Italian food in an open kitchen that allowed for fast service. Since 1967, the King's Plaza business model has been replicated over 1,000 times - helping Sbarro expand throughout the United States, and in over 30 countries across the Globe. The Sbarro family sold the business in 2007 and the company has been held by Private Equity firms ever since, including some of the world’s biggest. Our Board of Directors is comprised of many representatives from these firms and is chaired by our current CEO, David Karam, who joined the company in 2012. Under Karam’s leadership, the Sbarro brand has undertaken several key initiatives including revamping the Logo to emphasize the iconic XL Pizza Slice, renovating existing mall locations and streamlining the menu, expanding locations both domestically and internationally and adding new “Off-Mall” sites, bringing their famous pizza-centric offerings into neighborhoods with locations that feature whole pizza delivery and pickup.

Sbarro has been featured in the media including spots in The Office, The Middle and 30 Rock. In 2015, Sbarro was named as Yahoo!’s 2nd best Nationwide Pizza Chain and in 2017, Sbarro was named as Restaurant Business Magazine’s 3rd Most Craveable Pizza Chain. The company is currently based in Columbus, Ohio.

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